In National Customer Service week, we thought it would be a great opportunity to highlight Lakes’ lead in service and support.
Our business is renowned for excellent and reliable service and it’s fantastic to have this recognised by our customers. Lakes’ unique ‘no quibble’ lifetime guarantee gives customers total reassurance on their purchase. The guarantee is also transferrable, which means your showering space remains covered even if you didn’t originally purchase it.
The skill, expertise and commitment of Lakes’ customer service team ensure any queries are resolved quickly and efficiently, and customers benefit from the experience of our dedicated staff.
“I write to compliment you on the excellent service provided by your customer services team to a recent request.
“Firstly, they responded promptly to my call on Monday, and I was further pleased that you stocked a range of spare / replacement parts.
“The part needed was identified, and delivered the next day!
“I shall recommend Lakes.”
“I phoned on Monday to ask if I could get some new door seals, I was very pleased when I was told that I could and was even more pleased when I was told they were free of change under the warranty.
“I was more impressed when they arrived on Tuesday. I have just fitted them and all is now fine.
“Can I finish by saying I am very impressed with your excellent service, something that is not always the case these days.”
“I phoned your customer service team yesterday about a broken shower doorstop – and this morning replacements arrived and are now fitted. I just wanted to say thank you for your great customer service and care.”
“I received my replacement seals and still can’t believe they are free. Thanks to you and your company.”
“I contacted Lakes and they were very helpful.
“I want to highlight Kevin Boyle in particular who dealt with my issue and even sent the part free of charge.
“I could not have asked for any better service.”
“Many thanks to you for sending a replacement bath screen seal which I have received this morning in perfect condition.
“Your customer after-sales service is first class and I would not hesitate to buy from your company again.”
“I am just writing to say how impressed and thankful we are to Lakes for the work done to overcome the problem we have had following installation by a local contractor of a Levanzo shower panel and bypass panel.
“On 30 October your engineers called and diagnosed the cause of the problem and promptly agreed that replacing the panels would be the best solution. The same two engineers returned to carry out the replacement work.
“Please thank them very much from us for the way they handled our problem and their excellent customer service and manner. Unfortunately we were not at home at the time they finished their work this morning which is a pity as we had wanted to thank them personally.
“Lakes customer service commitment has done us proud and for that we are very grateful.
“We had selected your products anyway as our first choice for our bath to walk in shower conversion, and now your commitment to customer service has reinforced our view that yours is a company we will wholeheartedly recommend given the opportunity.”
Bob and Jill Shearing
“I am writing to express my appreciation and thanks for the service and attention provided by a specific member of your staff, Stuart McGhee.
“The seal/hinge in our three year-old 700 bi-fold shower door split top to bottom last Friday. I posted a warranty enquiry on your website that day at 11.15. Less than an hour later, Stuart replied to say that he was sending me two alternative replacements (because he could not tell me from my description exactly which one applied), post-paid and free of charge. He also sent me directions on how to fit it.
“The seals arrived on the Monday following.
“I had a little difficulty fitting the replacement and Stuart once again responded to my plea for advice within an hour with some helpful suggestions (in the end our plumber completed the job in minutes!)
“If you can find some way to reward Stuart for the very positive impression of your company that he has left with us, I would urge you to do so.”
“Thank you for sending out one of your engineers to view and carry out remedial work on our shower. The unit is now properly sealed and working well.
“This is just a short email to say how pleased we are with the service you provided as a company, but particularly the engineer who called. He carried out the work very professionally, answered our questions and gave us valuable advice on maintenance and care of the shower unit.
“We would be grateful if you could pass on our thanks to him. Again your service is appreciated.”
Geraint and Lydia
“To all at Lakes Showering Spaces
“Just to say well done and a big thank you.
“I rang up on Monday to see if I could order some new shower door seals and a replacement cover for the roller on the door that had cracked. I expected to pay for the door seals as they were only discoloured, the shower is now 4 years old.
“From phone call to delivery you gave excellent customer service and the parts were delivered a day earlier than I was advised.
“Once again I’d just like to say a big thank you to everyone at Lakes.