Privacy Policy
Last updated: 18 May 2026
This privacy policy explains how we collect, use and protect personal information when you visit www.lakesshoweringspaces.com, set up or use a trade account, download a brochure, submit an enquiry or otherwise get in touch with us.
Who we are
Lakes Bathrooms and Living Ltd is the data controller for the personal information described in this policy. Our details are:
- Company: Lakes Bathrooms and Living Ltd, registered in England and Wales, company number 09591196
- Registered office: 106 Elkington Street, Aston, Birmingham, B6 4SL
- Trading address: Alexandra Way, Ashchurch, Tewkesbury, Gloucestershire, GL20 8NB
- Email: info@lakesuk.com
- Phone: 01684 853870
What we collect, why and our legal basis for using it
We only use personal information where we have a proper legal basis to do so. Rather than relying on one general basis for everything, this section sets out, activity by activity, what we do with your information and which legal basis applies.
General enquiries and brochure downloads
What: name, email address, phone number and any other information you include in your message.
Why: to respond to your enquiry and send the brochure or information you’ve requested.
Legal basis: Legitimate interests – responding to you when you contact us.
Trade accounts and the trade relationship
What: name, business and contact details, delivery address and details of your trade account, including any credit terms agreed with us.
Why: to set up and manage your trade account, agree and administer credit terms and provide customer service in connection with your account.
Legal basis: Contract – this processing is necessary to perform our contract with you or to take steps you’ve asked us to take before entering into one.
Accounting and tax records
What: invoices, payment records and related transaction data.
Why: to maintain financial accounts and meet our statutory tax and accounting obligations.
Legal basis: Legal obligation – we’re required to keep these records under UK tax and company law.
Credit checks (trade accounts) and fraud or security checks
What: business details, credit history and information from credit reference agencies, plus information needed to detect or prevent fraud or misuse.
Why: to assess creditworthiness when setting up trade account terms and to protect our business, customers and systems from fraud and security risks.
Legal basis: Legitimate interests – we have a legitimate interest in extending credit responsibly and keeping our business and customers safe. We balance this against your rights and won’t use your data this way if our interest is outweighed by your interests or rights.
Automated decision-making
We use credit reference agency information to help assess trade credit applications, but a person always reviews the outcome before any decision is made about your trade account, so this isn’t automated decision-making under UK GDPR.
Marketing newsletters and communications
What: name, email address and information about products you’ve bought or shown interest in.
Why: to send you newsletters, offers and product updates.
Legal basis: Consent, where you’ve actively opted in, or the soft opt-in, where you’re an existing customer and we’re emailing you about similar products or services, having given you the chance to opt out when we collected your details. Either way, you can withdraw consent or unsubscribe at any time using the link in any marketing email or by contacting us.
Who we share your information with
We only share personal information where it’s necessary and only with:
- service providers and delivery partners who help us fulfil orders
- manufacturers, where needed to manage warranties or product queries
- credit reference, fraud prevention and debt collection agencies
- our professional advisers, such as accountants and auditors
- government and law enforcement bodies, including HMRC, where required by law
We never sell your personal data and we only share it for the reasons set out above or where you’ve asked us to.
Transfers of personal data outside the UK
Where we transfer personal data outside the UK, we make sure an appropriate safeguard is in place – for example, the UK’s International Data Transfer Agreement, the EU Standard Contractual Clauses with the UK addendum or a transfer to a country that the UK government has confirmed offers an adequate level of protection.
Contact us at info@lakesuk.com if you’d like more detail about the safeguards in place for a particular transfer.
How long we keep your information
We only keep personal data for as long as necessary for the purpose it was collected, including to meet legal, accounting or reporting requirements. After that, it’s securely deleted or anonymised.
Keeping your information secure
We have appropriate technical and organisational measures in place to protect your personal data against unauthorised or unlawful processing, and against accidental loss, destruction or damage. We review and update these measures as needed.
Cookies
Cookies are small text files placed on your device when you visit a website. They help the site to function, remember your preferences, and let us understand how the site is used. Some cookies are set by us (first-party cookies) and some are set by third parties whose services appear on our pages, such as our payment provider and embedded video.
When you first visit the site, our consent banner lets you accept or reject non-essential cookies. Strictly necessary cookies do not require your consent and cannot be switched off. You can change your choices at any time using the cookie settings link in the page footer. The cookies we use fall into the categories set out below.
Strictly necessary cookies
These cookies are essential for the site to work and for you to complete a purchase securely. They cannot be disabled through our consent tool.
| Cookie | Provider | Purpose | Duration |
| cookieyes-consent | CookieYes (first party) | Stores your cookie consent preferences so they can be applied on future visits | 1 year |
| __stripe_mid | Stripe (first party) | Fraud prevention and secure payment processing | 1 year |
| __stripe_sid | Stripe (first party) | Fraud prevention during the active checkout session | 30 minutes |
| m | Stripe (m.stripe.com) | Identifies the device for fraud prevention and payment security | About 13 months |
| __cf_bm | Vimeo / Cloudflare | Bot management and security for embedded video content | 30 minutes |
| _cfuvid | Vimeo / Cloudflare | Distinguishes legitimate visitors for security on embedded video | Session |
Functional cookies
These cookies enable added functionality, such as remembering products you have looked at.
| Cookie | Provider | Purpose | Duration |
| woocommerce_recently_viewed | WooCommerce (first party) | Remembers products you have recently viewed | Session |
Analytics and performance cookies
These cookies help us understand how visitors find and use the site so that we can improve it. They are only set where you have given consent.
| Cookie | Provider | Purpose | Duration |
| _ga | Google Analytics (first party) | Distinguishes unique users by assigning a randomly generated identifier | About 13 months |
| _ga_0FT719KL82 | Google Analytics 4 (first party) | Maintains session state and measures how the site is used | About 13 months |
| vuid | Vimeo (third party) | Records video viewing statistics for embedded Vimeo content | About 13 months |
Marketing and attribution cookies
These cookies record how you arrived at the site, for example the search engine, advertisement or referring website that brought you here, so that we can measure the effectiveness of our marketing. They are only set where you have given consent.
| Cookie | Provider | Purpose | Duration |
| sbjs_current | Sourcebuster (first party) | Records the current traffic source and campaign that referred you | Session |
| sbjs_current_add | Sourcebuster (first party) | Stores additional detail about the current referral | Session |
| sbjs_first | Sourcebuster (first party) | Records the first traffic source that referred you | Session |
| sbjs_first_add | Sourcebuster (first party) | Stores additional detail about the first referral | Session |
| sbjs_migrations | Sourcebuster (first party) | Manages internal versioning of the attribution data | Session |
| sbjs_session | Sourcebuster (first party) | Counts page views within the current session for attribution | About 30 minutes |
| sbjs_udata | Sourcebuster (first party) | Stores user device data used for attribution | Session |
Third-party cookies
Some cookies are set by third parties that provide services on our pages, including Stripe (secure payments), Google Analytics (site usage measurement) and Vimeo (embedded video). We do not control these cookies. Their use is governed by the third party’s own privacy and cookie policies, which you should refer to for full details.
Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Access – request a copy of the personal data we hold about you
- Rectification – ask us to correct inaccurate or incomplete data
- Erasure – ask us to delete your data in certain circumstances
- Restriction – ask us to limit how we use your data
- Objection – object to processing based on legitimate interests or to direct marketing
- Portability – ask for your data in a portable, machine-readable format, where this applies
- Withdraw consent – withdraw consent at any time where consent is our legal basis, without affecting processing already carried out
To exercise any of these rights, contact us at info@lakesuk.com. We’ll respond within the timescales required by law.
If you’re unhappy with how we’ve handled your personal data, you also have the right to complain to the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page and we’ll update the date at the top when we make changes.
Contact us
If you have any questions about this policy or how we handle your personal data, you can contact us at:
- Email: info@lakesuk.com
- Phone: 01684 853870
Cookie Notice
Last updated: 29 June 2026
This Cookie Notice explains how Lakes Bathrooms and Living Ltd (“we”, “us”, “our”) uses cookies and similar technologies on lakesshoweringspaces.com (the “Site”). It should be read alongside our Privacy Policy.
By using the Site, you can accept, reject or manage the use of non-essential cookies through our consent tool. Strictly necessary cookies do not require your consent and cannot be switched off.
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, to improve their performance, and to provide information to the site owner. Some cookies are set by us (first-party cookies), and some are set by third parties whose services appear on our pages, such as payment providers and video platforms (third-party cookies).
We also use similar technologies provided by these services, including session storage and local storage, which function similarly to cookies.
2. How we use cookies
We use cookies to:
- Operate the Site and process orders securely (including fraud prevention at checkout);
- Remember your preferences and recently viewed products;
- Understand how visitors find and use the Site so that we can improve it;
- Measure the performance of our marketing.
We group the cookies we use into four categories, set out below. Cookie names, providers and durations are accurate as at the date of this Notice and may change as we update the Site.
3. Strictly necessary cookies
These cookies are essential for the Site to function and for you to move around it and use its features, including completing a purchase securely. They are set in response to actions you take, such as filling in forms or proceeding through checkout. The Site cannot work properly without them, so they cannot be disabled through our consent tool.
| Cookie | Provider | Purpose | Duration |
| cookieyes-consent | CookieYes (first party) | Stores your cookie consent preferences so we can apply them on future visits | 1 year |
| __stripe_mid | Stripe (first party) | Fraud prevention and secure payment processing | 1 year |
| __stripe_sid | Stripe (first party) | Fraud prevention during the active checkout session | 30 minutes |
| m | Stripe (m.stripe.com, third party) | Identifies the device for fraud prevention and payment security | ~13 months |
| __cf_bm | Vimeo / Cloudflare (third party) | Bot management and security for embedded video content | 30 minutes |
| _cfuvid | Vimeo / Cloudflare (third party) | Distinguishes legitimate visitors for security and rate-limiting on embedded video | Session |
4. Functional cookies
These cookies enable enhanced functionality and personalisation, such as remembering the products you have viewed. If you do not allow these cookies, some features may not work as intended.
| Cookie | Provider | Purpose | Duration |
| woocommerce_recently_viewed | WooCommerce (first party) | Remembers products you have recently viewed | Session |
5. Analytics and performance cookies
These cookies help us understand how visitors interact with the Site by collecting and reporting information anonymously or pseudonymously. This allows us to measure traffic, identify which pages are most popular, and improve the Site’s performance.
| Cookie | Provider | Purpose | Duration |
| _ga | Google Analytics (first party) | Distinguishes unique users by assigning a randomly generated identifier | ~13 months |
| _ga_0FT719KL82 | Google Analytics 4 (first party) | Maintains session state and measures site usage | ~13 months |
| vuid | Vimeo (third party) | Records video viewing statistics for embedded Vimeo content | ~13 months |
6. Marketing and attribution cookies
These cookies record how you arrived at the Site, for example, the search engine, advertisement or referring website that brought you here. We use this information to understand which of our marketing activities are effective.
| Cookie | Provider | Purpose | Duration |
| sbjs_current | Sourcebuster (first party) | Records the current traffic source and campaign that referred you | Session |
| sbjs_current_add | Sourcebuster (first party) | Stores additional detail about the current referral (page and timestamp) | Session |
| sbjs_first | Sourcebuster (first party) | Records the first traffic source that referred you | Session |
| sbjs_first_add | Sourcebuster (first party) | Stores additional detail about the first referral | Session |
| sbjs_migrations | Sourcebuster (first party) | Manages internal versioning of the attribution data | Session |
| sbjs_session | Sourcebuster (first party) | Counts page views within the current session for attribution | ~30 minutes |
| sbjs_udata | Sourcebuster (first party) | Stores user device data used for attribution | Session |
7. Managing your cookie preferences
When you first visit the Site, our consent banner lets you accept or reject non-essential cookies. You can change your choices at any time by reopening the cookie settings from the link in the page footer.
You can also control cookies through your browser settings. Most browsers allow you to refuse or delete cookies, though doing so may affect how the Site works. Guidance for the main browsers is available from their respective help pages.
To opt out of Google Analytics across all websites, you can install the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
For independent guidance on cookies and your rights under UK data protection law, you can visit the Information Commissioner’s Office (ICO) at https://ico.org.uk.
8. Third-party cookies
Some cookies are set by third parties that provide services on our pages, including:
- Stripe — secure payment processing. See Stripe’s privacy policy at https://stripe.com/gb/privacy.
- Google Analytics — site usage measurement. See https://policies.google.com/privacy.
- Vimeo — embedded video. See https://vimeo.com/privacy.
We do not control the cookies set by these third parties. Please refer to their own policies for details of how they use cookies and process data.
9. Changes to this Notice
We may update this Cookie Notice from time to time to reflect changes to the cookies we use or for operational, legal or regulatory reasons. We will update the “Last updated” date at the top of this page when we do so.
10. Contact us
If you have any questions about this Cookie Notice or how we use cookies, please get in touch with us:
- Company: Lakes Bathrooms and Living Ltd, registered in England and Wales, company number 09591196
- Registered office: 106 Elkington Street, Aston, Birmingham, B6 4SL
- Trading address: Alexandra Way, Ashchurch, Tewkesbury, Gloucestershire, GL20 8NB
- Email: info@lakesuk.com
- Phone: 01684 853870