Lakes has welcomed new members of staff to their customer service team and sales support. Based at Lakes head office in Tewkesbury, Olga Bloore joins as the new Sales Admin Manager, while Angela Bruton takes on the role of Customer Services Administrator. Craig Smith, an existing member of staff, has moved to a new position of Customer Service Assistant. Craig worked in Lakes’ warehouse for 10 years before switching roles.
With experience in developing teams and people management Olga will be overseeing the sales team: “I’m really proud to be part of a company that values their customers’ opinion,” says Olga. “This has resulted in Lakes’ excellent reputation for customer service and support such as its no-quibble lifetime guarantee as standard. Lakes’ personal touch and attention to detail on everything really makes the company stand out.”
Craig comments on his progression in the business: “Working in the warehouse helped me develop strong product knowledge, which is particularly useful in my new customer service role when talking to our stockists. And because I was responsible for deliveries too, I met many customers along the way. This has proven very beneficial due to the relationships I formed.”
Lakes’ Sales & Marketing Director Mike Tattam adds: “Our business is renowned for our excellent and reliable service, and this is thanks to the skills, expertise and commitment of our staff. Both Olga and Angela are great assets to Lakes’ team and we’re also very lucky to have many dedicated employees like Craig. His experience from working in different areas of the business is invaluable. I’m confident they will all do extremely well in their new roles.”
For more information or to speak to a member of our team, call 01684 853 870.